Hubungi Tim Instalasi.id Contact Instalasi.id Team

Diskusikan kebutuhan teknologi bisnis Anda bersama konsultan IT kami. Dapatkan estimasi penawaran harga yang presisi dan transparan. Discuss your enterprise technology requirements with our IT consultants. Get a precise and transparent quotation estimate.

Informasi Resmi Official Information

Kantor Pusat Headquarters

Graha Kencana, Jl. Perjuangan No.88, RT.11/RW.10, Kebon Jeruk, Kebonjeruk, Jakarta Barat 11530.

NOC / Technical Support

Khusus klien *Managed Services* dengan kontrak SLA aktif (Respon Prioritas). Exclusive for Managed Services clients with active SLA contracts (Priority Response).

Hubungi Tim Support

Cakupan Area Onsite Onsite Coverage Area

Jakarta Tangerang Bekasi Depok Bogor Seluruh Indonesia (Proyek Skala Besar)

Formulir Permintaan Penawaran Quotation Request Form

Kirimkan garis besar proyek IT Anda. Tim sales engineer kami akan membalas dengan dokumen solusi teknis secepatnya. Submit your IT project outline. Our sales engineering team will reply with a technical solution document shortly.

Frequently Asked Questions Frequently Asked Questions

Pertanyaan umum seputar prosedur kerja dan administrasi. Common questions regarding workflows and administration.

1. Berapa lama estimasi dokumen penawaran (BoQ/Quotation)? 1. How long is the BoQ/Quotation estimate?

Setelah rincian kebutuhan teknis atau data survei kami terima dan verifikasi, dokumen resmi akan dikirimkan maksimal dalam waktu 1x24 jam kerja. After technical details or survey data are received and verified, the official document will be sent within a maximum of 24 working hours.

2. Apakah Instalasi.id melayani survei lokasi secara gratis? 2. Does Instalasi.id provide free site surveys?

Ya. Untuk klien di wilayah JABODETABEK, kami menyediakan layanan konsultasi dan survei lokasi (Site Survey) awal tanpa dikenakan biaya (*Free of Charge*), dengan syarat & ketentuan berlaku. Yes. For clients in the Greater Jakarta area, we provide initial consultation and Site Survey services completely Free of Charge.

3. Apakah menerima sistem pembayaran termin B2B? 3. Do you accept B2B term payment systems?

Tentu. Kami mendukung skema pembayaran berbasis termin (DP + Termin Progress + Retensi) yang disepakati bersama dalam Surat Perintah Kerja (SPK) resmi perusahaan. Certainly. We support term-based payment schemes (DP + Progress Terms + Retention) mutually agreed upon in the official Statement of Work (SOW).

4. Bagaimana jaminan pasca-implementasi dan SLA-nya? 4. What is the post-implementation warranty and SLA like?

Kami memberikan garansi instalasi standar selama 1 hingga 3 bulan. Kami juga menawarkan kontrak Managed Services SLA untuk jaminan pemeliharaan dan dukungan prioritas pada jam operasional. We provide standard installation warranties for 1 to 3 months. We also offer Managed Services SLA contracts for guaranteed maintenance and priority support during operational hours.

5. Apakah bisa ikut dalam prosedur pengadaan swasta? 5. Can you participate in private procurement procedures?

Ya, kami adalah entitas legal berbentuk Perseroan Terbatas (PT) yang siap memberikan dokumen persyaratan administrasi dasar untuk mengikuti prosedur pengadaan korporasi swasta. Yes, we are a legal entity (PT) ready to provide basic administrative qualification documents to participate in private corporate procurement procedures.

6. Bisakah berkolaborasi dengan Tim IT Internal kami? 6. Can you collaborate with our Internal IT Team?

Sangat bisa. Kami sering bertindak sebagai *Co-managed IT* yang membantu meringankan beban tim IT internal Anda pada area spesifik (seperti perapihan kabel atau konfigurasi firewall berat). Absolutely. We often act as Co-managed IT, helping ease the burden on your internal IT team in specific areas (like cable management or complex firewall configs).