Syarat & Ketentuan Layanan Terms & Conditions of Service

1. Ruang Lingkup Layanan 1. Scope of Services

Instalasi.id adalah penyedia jasa instalasi infrastruktur jaringan IT, server, keamanan siber, dan konsultasi teknologi informasi sebagaimana tercantum di halaman Layanan Kami. Rincian teknis, ruang lingkup pekerjaan, dan estimasi biaya masing-masing layanan dijelaskan di halaman detail layanan terkait dan di halaman Biaya & Harga. Instalasi.id is a provider of IT network infrastructure, server, cyber security, and information technology consulting services as listed on our Services page. Technical details, scope of work, and cost estimates for each service are described on the relevant service detail page and on our Pricing page.

2. Proses Pemesanan & Penawaran 2. Ordering & Quotation Process

1. Calon klien mengajukan permintaan melalui formulir Kontak atau Form Pemesanan, atau melalui WhatsApp.Prospective clients submit a request via the Contact or Order Request form, or via WhatsApp.
2. Tim kami melakukan survei lokasi (jika diperlukan) dan menyusun Bill of Quantity (BoQ)/proposal teknis dan komersial.Our team conducts a site survey (if required) and prepares a Bill of Quantity (BoQ)/technical and commercial proposal.
3. Harga final yang bersifat mengikat hanya berlaku setelah BoQ/proposal resmi disetujui tertulis oleh kedua belah pihak. Estimasi harga yang tertera di situs ini bersifat indikatif (lihat Disclaimer).Final binding pricing only applies once a formal BoQ/proposal is agreed in writing by both parties. Indicative pricing shown on this site is estimated only (see Disclaimer).
4. Pengerjaan proyek dimulai setelah kesepakatan tertulis dan pembayaran uang muka (jika berlaku) diterima.Project work begins after a written agreement and down payment (if applicable) is received.

3. Skema Pembayaran 3. Payment Terms

Skema pembayaran umum untuk proyek instalasi/konstruksi adalah termin: uang muka (Down Payment) dibayarkan saat proyek dimulai, dan pelunasan dibayarkan setelah pekerjaan selesai dan diterima klien. Persentase dan jadwal pembayaran spesifik akan dicantumkan dalam dokumen BoQ/kontrak masing-masing proyek. Untuk layanan retainer bulanan (seperti Managed IT Services), tagihan diterbitkan di awal setiap periode bulanan. The general payment scheme for installation/construction projects is milestone-based: a Down Payment is made when the project starts, with the balance paid after work is completed and accepted by the client. Specific percentages and payment schedules will be stated in each project's BoQ/contract document. For monthly retainer services (such as Managed IT Services), invoices are issued at the start of each monthly period.

4. Garansi & Dukungan Purna Jual 4. Warranty & After-Sales Support

Garansi pengerjaan jasa (bukan garansi produk hardware pabrikan) berlaku sesuai kesepakatan yang tercantum di kontrak/BoQ masing-masing proyek. Garansi produk hardware mengikuti kebijakan garansi resmi dari distributor/pabrikan terkait (Cisco, Ubiquiti, FortiGate, dan lain-lain), bukan garansi dari Instalasi.id. Workmanship warranty (not manufacturer hardware warranty) applies as agreed in each project's contract/BoQ. Hardware product warranties follow the official warranty policy of the relevant distributor/manufacturer (Cisco, Ubiquiti, FortiGate, etc.), not a warranty from Instalasi.id.

5. Kewajiban Klien 5. Client Obligations

Klien wajib memberikan akses lokasi yang wajar, informasi teknis yang akurat, dan menyelesaikan pembayaran sesuai jadwal yang disepakati agar proyek dapat berjalan sesuai target waktu. Clients must provide reasonable site access, accurate technical information, and complete payments per the agreed schedule for the project to proceed on target timelines.

6. Pembatasan Tanggung Jawab 6. Limitation of Liability

Instalasi.id bertanggung jawab atas kualitas pengerjaan sesuai lingkup kontrak yang disepakati. Kami tidak bertanggung jawab atas kerugian yang timbul dari kegagalan infrastruktur pihak ketiga (ISP, penyedia listrik, hardware di luar lingkup pengadaan kami), atau perubahan kebutuhan klien di luar lingkup kerja yang disepakati sebelumnya. Instalasi.id is responsible for the quality of work within the agreed contract scope. We are not liable for losses arising from third-party infrastructure failures (ISPs, power utilities, hardware outside our procurement scope), or client requirement changes outside the previously agreed scope of work.

7. Hukum yang Berlaku 7. Governing Law

Syarat & Ketentuan ini tunduk pada dan ditafsirkan sesuai dengan hukum Republik Indonesia. Setiap perselisihan akan diselesaikan secara musyawarah terlebih dahulu sebelum menempuh jalur hukum. These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes will first be resolved through deliberation before pursuing legal action.

8. Perubahan Ketentuan 8. Changes to These Terms

Kami dapat memperbarui Syarat & Ketentuan ini sewaktu-waktu. Perubahan berlaku efektif sejak dipublikasikan di halaman ini. We may update these Terms & Conditions at any time. Changes take effect once published on this page.